This page clearly explains how Krikkya collects your personal information, how it is used, and how it is kept secure.
This privacy policy applies equally to all Krikkya services — the website, mobile app, and customer support. By using the platform, you agree to this policy.
Krikkya collects certain necessary information to provide you with the best experience. This falls into two categories — what you provide directly and what is collected automatically.
Information you provide directly:
Automatically Collected Information:
Krikkya never stores your full payment account number or PIN. All payment-related information is always held in encrypted form.
Krikkya collects information through several methods, each based on your consent.
| Source | What Data | Purpose |
|---|---|---|
| Registration Form | Name, phone number, date of birth | Account Creation & Verification |
| KYC Process | Copy of ID Document | Identity Verification |
| Payment Transactions | Wallet number, amount | Processing Financial Transactions |
| Website Cookies | Browsing Behavior | Improving User Experience |
| Live Chat & Support | Conversation History | Troubleshooting & Quality Control |
Krikkya does not purchase or obtain your data from any third party. We only use information you provide directly or that is naturally generated through your use of the platform.
Krikkya uses your information solely to provide its services. Details are outlined below:
Krikkya never sells your information to third parties for marketing or advertising purposes. Promotional messages are sent only with your consent and only about Krikkya's own offers.
Krikkya does not generally share your personal information with third parties. It may only be shared in the limited circumstances outlined below:
In all the cases above, only the minimum necessary information is shared. All third-party partners are contractually required to uphold the same privacy standards.
Krikkya never sells, rents, or trades your personal information. This is a core principle we stand by.
Krikkya uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.
Types of Cookies We Use:
You can disable cookies at any time through your browser settings, though some features may not function properly as a result. Krikkya does not use third-party tracking cookies.
Krikkya follows the highest industry standards to keep your data secure. Our security infrastructure includes:
Data Retention Period: All data is retained for as long as your account remains active. After account closure, certain transaction records may be kept for up to 5 years as required by law, after which they are securely deleted.
Krikkya believes your data belongs to you. That's why you have certain important rights over it:
You can request to view any information we hold about you at any time.
Contact support to correct any inaccurate or outdated information.
Upon account closure, all data beyond what is legally required to be retained will be permanently deleted.
You have the right to object to the processing of your data for specific purposes.
You may request an export of your data in a portable format.
You can unsubscribe from promotional messages at any time.
To exercise any of these rights, email us at support@krikkya.biz. We aim to respond within 30 business days.
Krikkya strictly prohibits access for anyone under 18. We do not knowingly collect personal information from minors.
Date of birth is verified at registration. If a minor is found to have created an account, it will be immediately closed and all associated data permanently deleted.
If you believe your child or a minor you know has created an account on Krikkya, please contact us at support@krikkya.biz. We will take prompt action.
Krikkya may update this privacy policy as needed. For significant changes, advance notice will be sent to your registered email or via SMS.
Continuing to use the platform after any changes means you accept the updated policy. The latest version will always be published on this page, with the revision date noted at the top.
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team:
For data access or deletion requests submitted by email, we will verify your identity and respond within 30 business days.
Have a privacy concern? Reach out to us via live chat today. Our Bangla-speaking team is always ready to help.
Our privacy protection is not just a promise on paper — it is the combined strength of technology and policy working together.
Every transaction and message you make is protected with 256-bit SSL encryption — completely unreadable to hackers or any third party.
Identity verification ensures that only you can access your account. No one else can open an account using your details.
Krikkya never sells, rents, or trades your data. It goes against our business model.
A team of international cybersecurity experts regularly audits Krikkya's systems to identify and address vulnerabilities.
You have full rights to view, correct, or delete your data. Any request can be made with ease.
Support for any privacy-related queries is available in Bengali. We are committed to full transparency and accountability.
Game safely on Krikkya with a fully transparent privacy policy and internationally recognized security standards.